Delete your Founter account
This page is for the Founter app and website, run by Founter Limited (company number 16966897, registered in England and Wales). You can delete your Founter account yourself, at any time, without contacting anyone.
In the app
Open Founter, then:
- Go to Settings, then Account, then Delete account.
- Follow the checks, say why you are leaving if you want to, and review the download of your data.
- Confirm. The app shows the date your account will be permanently deleted, and we email you to confirm.
On the web
You can start from the web app instead. Sign in with the link we email you, and you land on the same flow as in the app.
What is checked first
We cannot delete an account that still has money or work in flight. The flow tells you what to resolve:
- Funds in your balance, which you withdraw first.
- Payouts that are pending, which must finish first.
- Active bookings and proposals, which must be completed or cancelled first.
What is deleted
When the grace period ends, we permanently delete or anonymise:
- Your profile and your photos.
- Your preferences and notification settings.
- Your registered devices.
- Your consents.
- Your sign-in data.
- Your posts.
What is kept, and why
Some records are kept because the law or the safety of others requires it:
- Financial and tax records, which we must keep by law.
- Records under a legal hold.
- Evidence for reports that are still open.
- The security log, kept to protect accounts and investigate abuse.
- Identity-verification records: the checks we ran to confirm who you are, kept for legal and safety obligations.
- Safety records that stop a banned person returning.
- Your date of birth, kept for age assurance.
- Messages you sent and ratings you gave stay for the other person, shown under "Deleted user" and no longer linked to your name or email address.
Changing your mind
After you confirm, there is a grace period before anything is deleted. The app shows the exact date, so this page does not promise a number of days.
During the grace period your profile is hidden, and you can sign in again at any time. The first thing you see is a prompt to cancel the deletion. Cancel it and your account carries on as before. If you do nothing, the deletion completes on the date shown.
Cannot sign in?
If you cannot sign in to start the deletion yourself, email us from the address on your account and we will help you.